Business Process Transformation
Transformation requires a structured approach. Operations involve business processes, the work done by workforce and systems, spanning an organization and its partners. Structured work can be easily controlled and long been the target of automation and standardization in order to pursue competitive edge through scale, efficiency and lower costs. Customers today expect providers to know their requirements and personalize the offerings accordingly. Organizations thus have a need to perform end-to-end businesses processes with more intelligence and must be able to track, manage and respond to customer’s interactions.